Maison LUMIÈRE

Maison LUMIÈRE

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© 2026 MAISON LUMIÈRE

Return Policy

Carbon Neutral Commitment

"Our commitment to you goes beyond just delivery. We offer fair and impartial service throughout the entire sales process to ensure your shopping experience is pleasant. We will communicate with you before the sale to confirm that both parties agree on the product, aiming to reduce unnecessary resource waste during the sale, protect the interests of both parties, and reduce carbon emissions. However, we will still not refuse your legitimate and normal return request. This is also a guarantee of your interests. Our return process mainly allows the following terms:"

Free Shipping

If you return or exchange an item within 30 days, we will provide you with a free return shipping label, which will be sent to you via email.

Exclusions

How to Start

To initiate a return or adjustment, please do one of the following:

Online Request

Account Login

support@maxuniverse.shop

Complimentary Returns

Customers are entitled to three free returns/exchanges per year, but we will refuse two consecutive returns/exchanges of the same item (based on considerations of service quality, product differences, or other abnormal factors that we believe occurred). We oppose the abuse of this right.